Pathetic After Service

I took out a laptop contract with Telkom on the 6/12/2019 on the 7th day the Laptop refused to come on which I then took back to the store on the 8th day the 13th December 2019.

I was told to give them some time as it was the silly season and most places would be closed to which I gave them a break and understood, at the beginning of January 2020 around the 7 I had gone back In store and asked for the manager to whom I escalated this matter as I now needed my laptop for work purposes, a week later the 14th and nothing had happened so i emailed the manager to which his response was that it’s with apple the external repair center and we just have to wait, the following days I followed up almost every day to no avail, finally they did respond and said that they were going to repair the screen, to which I did not agree as I have taken out this contract for R 1000 a month for 36 months and will not accept a repaired device after it breaking ( to my knowledge an out of box failure) after 7 days. They finally gave me a new device, my problems did not end there, I had log a dispute for my laptop premiums to be waivers for the period that I did not have the device, the feedback I have received is that they will not waiver a subscription for a device that’s in for repair, I totally disagree with this practice as it was a new device and a fault of theirs. They refuse to budge and give me any dispute process ,I have paid 2 installments for a device that I did not even have for that period. I’m on the way to the store wanting to cancel the contract.