Pathetic after service

I contacted telkom via an online application on the 13th to my surprise they called me almost immediately and I was approved for the contract, the consultant advised the device would be delivered within 3-5 days, I am still waiting and today is the 5th day, I received an SMS yesterday advising the is being processed and the debit already went off my account but I don't have the phone as yet, I tried contacting telkom via their email service, chat service and calling the call center, the consultant told me it will only be delivered by Tuesday next week, which is extremely disappointing she did advise she will escalate it which I doubt, her name was mandisa, after trying over the last few days with their online chat, I finally was able to chat to Samantha who refused to get a manager to call me or provide me with her managers number or email address and she advised I should hold for her but I was disconnected, I then called the call center again and spoke to Amina who assured me that her manager nkonsinathi (I think) would call me back as he was "busy" doing what I'm not sure as clients supposed to come 1st, few hours later and I am still waiting, why was I given the wrong info by sales as to the delivery SLA, why wasn't I advised of the debit before delivery, had I gone into a store I would have left with the device on the same day but after expecting so much after the quick initial awesome service I am now regretting even getting involved with telkom as their service stinks to say the least, I am in service myself and when a client asks for a manager the manager is supposed to drop whatever they are doing and ensure the client is assisted. I would actually like to cancel this contract and go to vodacom who I have been with for years! Let's see now if telkom wakes up and services me as a new client after this complaint!