Pathetic after sales service

<p>Last year I took out a cellphone contract from telkom, it was an online application for a freeme special.</p> <p>4 months later I’m experiencing issues with the hand set (Huawei P8 lite).</p> <p>I took it to the local telkom shop who said they will not help me because I do not have proof of purchase.</p> <p>The phone WAS COURIERED TO ME so obviously I have no proof of purchase.</p> <p>I contacted the online help desk and they instructed me to take it to the shop who by the way REFUSES to assist due to there being no proof of purchase and said I will have to pay for the repairs.</p> <p>I forwarded the info to ********** and got the reply to take the phone to the shop again who refuses to assist.</p> <p>I have even supp**** them with the courier THEY used AND the order number but still have no joy.</p> <p>Please can telkom pull their heads out where ever it’s stuck and give me some kind of assistance.</p> <p>I really regret using Telkom mobile service now, they are very quick to give you a contract but disgustingly slow to support it.</p>