pathetic admin leads to no debt and no customer service

I am discussed as wrong banking details and contact detailshas been taken when I took out a contract. I only been notified by a store when I have disconnected my landline. no telkom representative, email, sms, nor being contact for an overdue account. I didnt know I was overdue as the min amount was not being send from my bank. why is this so poor that telkom didnt make time to let me know that I am due. when I have corrected my details at a branch a expected the debt to go off. still nothing. i complaint alotvia messager and even call several times. no one could help me. and if someone call me, then the person doesnt hold for a minute, to enable me to pick up the phone. people are working during office hours. Telkom doesnt want to speak , nor have the people s****s. I refused to pay the full amount up to date as I will not because of telkoms poor admin s****s nor have people s**** to make a follow up. to inform me, I lodge a case, but telkom closes the case as they were 'unable to make contact'. how pathetic. even with a new case older than a month, going for two months, still no reply, feedback nor the decency to solve this. pathetic pathetic. here is my recent case: Hi, We have requested the Billing team to make contact to resolve Case ********** 2. Apologies for the inconvenience. ^TD