PATHETIC accounts and service

Telkom has been charging me for two separate lines as well as for Fibre and Uncapped DSL for the past year. I have made inquiries and apparently our query has been escalated 100 times BUT STILL NOTHING IS HAPPENING. I have now taken the duty onto myself and reconciled my account. Telkom owes me R3,933.58 in credit which they do not want to admit. Now they cut my line?? I want to cancel the entire contract with no penalties. I though Telkom was getting better but I was wrong. No accounts manager is willing to sort this out so the Ombudsman will have to help. I have lodged the complaint already. Pathetic is not the word!!!!@