1 reviews | Active since Jan 2014
PATHETIC! Absolutely Pathetic!!!
So instead of listening to the 8bit sound track of doom for 45min before someone completely *********** answers the phone i will just inform you here. There is a fault on my invoice (no big surprise there since accounts are the ones that gives helkom its name). I cancelled my line in PTA mid May and surprise surprise i get the following for this month:<br> Your Telephone Line 0129***522 04 Jul 15 - 03 Aug 15 R165.79<br> DSL Fast 0129***522 04 Jul 15 - 03 Aug 15 R144.74<br> The rest of the bill is fine, but something tells me that *********** Prime at your stores could not complete the basic task of cancelling a line, and you will now continue billing me for it.<br> I was also billed last month for the same issue. If it was cancelled in May I should not have been billed for 2 consecutive months. Trying to resolve this telephonically has also failed as the number I insert that you are billing me for is invalid, according to your phone center recordings. How can you bill me for something that does not exist???<br> I have visited your stores to sort this out 4 times in last month. Why am I still paying for this ********. FIX IT NOW!
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation.
Your reference number is SM129100.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our Retentions Team for further assistance with the cancellation.
Your reference number is SM129100.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
