PATHETIC!

My order is listed as iPhone 15 128Gb Black which is a colour I did not request or authorise.

I was promised a callback to amend this and this was not done.

My contract included the R1000 accessories voucher. When I called to enquire about this, apparently this was not “selected” by the agent that assisted me. Whose problem is that when I received a callback based on the item I had selected on the website with the voucher?? Which is still the promo in the website by the way.

I was told that I was upgrading from my existing SIM-only contract. To my surprise when I went in store to add insurance in my device, I was told that I have 2 seperate contracts(the existing SIM only, as well as the new iPhone one). Imagine my shock learning this!