Pathetic!

Absolutely ridiculous! Phone went in for assessment 3 months ago, due to the excess being more than the value of the phone I did not put the claim through and asked for them to return the phone as it., a few days later the assessor advised the phone will be returned to the store within 3 days. To date I do not have my phone and everytime I go to the store (Telkom, Gateway) They tell me they do not have the phone and they not sure where it is as it went for assessment. Every month I am paying for the phone and they cannot find it! The phone was placed in their hands and now it's for me to continue paying. Their service is PATHETIC!!!!! And they refuse to cancel a phone yet no one knows wheres it!!!! TELKOM IS A LIVING NIGHTMARE!!!!!!!!!!!!!!!