MK
Mr K

1 reviews | Active since Apr 2015

12 May 2015, 13:45

PATHETIC

I have been logging the SAME fault through afrihost, ive also been logging faults directly with telkom for 5+ MONTHS yes thats right ive been waiting almost half a YEAR for my faulty line, 15+ useless technicians and 1 manager by the name of tyrone who ignored my attempts to contact him, and did not have the decency to even return my calls or messages I have left for him. The last technician who came out found the problem which is DP pole box 686 the line running to the main box, technician mthembu said he would send this to his supervisor who notify the myth called the cable department, who the previous technician said the same thing.For the last 3 days my voice line/ telephone is not working.if i call my home number it rings but my phone has no dial tone and i cannot dial out or call. So after 5 months half a f@(ing year you guys know WHAT the problem is, WHERE it is,Mthembu even told me that someone from telkom took shortcuts and installed split legs on my line so you even know HOW to fix it .All that you guys have done now is broken my telephone line i now have no adsl and no telephone. Please do send me another useless fault reference.

0
Replies (1)
Telkom
Telkom's reply12 May 2015, 14:33
Official
Hello Mr Keung,

A very good day to you!

Please accept my humble apologies for the frustration and inconvenience caused. Your fault is assigned to a Technical Consultant and they will contact you to assist. Your social media reference number is SM110189.

Regards,
Joshua Mnisi
Telkom Social Media Team

Best regards,