1 reviews | Active since Jul 2017
Pathetic
<p>I app**** online for a home ADSL - two weeks later I still had no communication from Telkom who said that they would contact me within 48 hrs. So after two weeks I phoned in to place an order - where about they placed the order and cancelled it for no apparent reason. 4 days later I phoned again to follow up on the order only then to find out the order was cancelled. So I placed the order again from scratch. Each time making a call for over 40 min in duration. After that I waited 2 more weeks till the technician could do the installation. On the day of the installation the technician contacted me only to inform me that the product I was sold is not available to me in my area. He has to cancel the order and wait for a new order from Telkom. I then called Telkom again - another 40 min call where I cancelled the old order and app**** for a new order for what actually is available to me in my area. The next day I followed up on the order - again another 30min call - where I escalated the matter to management only to be told this will take another 48hrs. Telkom has no customer service. No effort to correct their mistakes. They make no effort to supply proper service. This is absolutely terrible!!!!!!! </p>
ok - so let the pathetic service continue
so I was called from Telkom on Thursday 20 July 2017 and was promissed that the installation would be done on monday 24 Jul
as per message recieved -
Dear Customer, your installation for order ( ********** 13) is scheduled for ( ********** 4 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.
So i arranged someone to be at home the whole day just to accommodate telkoms request. No one communicated from Telkom and no one showed NO SURPRISE!!!
So I called telkom and asked why this was not done and as per the call centre agent the order was moved to 01 August 2017 - I in return complained and they said they can accommodate the 26th
as per message recieved :
Dear Customer, your installation for order ( ********** 13) is scheduled for ( ********** 6 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.
Again like an Idiot I have arranged someone to be home the entire day and wait for them - and again no shows - and no communication.
I managed to get the nr of the guys doing the installation for telkom and no surprise there is no order for the installation. So what now... what excuse and lie will you conjure next!?!
ok - so let the pathetic service continue
so I was called from Telkom on Thursday 20 July 2017 and was promissed that the installation would be done on monday 24 Jul
as per message recieved -
Dear Customer, your installation for order ( ********** 13) is scheduled for ( ********** 4 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.
So i arranged someone to be at home the whole day just to accommodate telkoms request. No one communicated from Telkom and no one showed NO SURPRISE!!!
So I called telkom and asked why this was not done and as per the call centre agent the order was moved to 01 August 2017 - I in return complained and they said they can accommodate the 26th
as per message recieved :
Dear Customer, your installation for order ( ********** 13) is scheduled for ( ********** 6 between 08:00:00 and 16:00:00). If not convenient please log onto www.telkom.co.za/appointments to reschedule. Your continued support is appreciated. Regards, Telkom.
Again like an Idiot I have arranged someone to be home the entire day and wait for them - and again no shows - and no communication.
I managed to get the nr of the guys doing the installation for telkom and no surprise there is no order for the installation. So what now... what excuse and lie will you conjure next!?!