PATHETIC

<p>8ta account. One payment 'missed'..account debited with a double payment TEN DAYS AGO !!!!! According to the customer care call centre, their 'collection' agents have FOURTEEN DAYS to give Telkom their payment, and in that time the line remains suspended....You MAY NOT escalate, YOU MAY NOT speak to a senior...WHO on the 'collection' side is that pathetic that it takes 14 days to allocate a payment ?? WORST PROCEDURAL / CUSTOMER SERVICE EVER !!!!!</p>