1 reviews | Active since Jun 2017

03 Jun 2017, 09:20

Pathetic

<p>Telkom and its billing department are the worst bunch of idiots in the world. I initially had my debit day for the 1st of the month. All was fine. I changed jobs and went to the gateway store to change my debit date to the 15th. Every month they debit my account on the 1st (when there is no money) and on the 5th and on the 15th and on the 25th. Like what the hell? I even paid the account via eft this week because they have put my standard bank account into a minus because of the bounced debits. Why are you guys genuinely so useless. Even your statements are now showing that my debit date is the 31st. Not the 1st as initially agreed??? I am changing my network after 6 months of headaches from you guys</p>

0
Replies (2)
Telkom
Telkom's reply04 Jun 2017, 14:29
Official

Hello lamece-williams

This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.

Regards
Noleen
Telkom Social Media Team.

Best regards,

Telkom
Telkom's reply09 Jun 2017, 01:26
Official
Hi Lamece-williams Your debit order date is the 15th of every month, please advise if you would like it to be changed, and on which date do you want the debit to go off. Regards Sikelelwa Telkom Social Media Team

Best regards,