1 reviews | Active since Apr 2017

19 Apr 2017, 13:09

Pathetic

<p>After numerous attempts by my dad to close my late mothers cellphone account till now we have not received no response from Telkom. My mom passed on the 15th of March 2016 we completed cancellation documents but no response or feedback was received. What does one have to do for Telkom to stop debiting a deceased bank account?</p>

0
Replies (1)
Telkom
Telkom's reply20 Apr 2017, 09:44
Official

Good Morning Maura ,

Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.

Your reference number is ***5.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team