Pathetic

<p>I have received an SMS on the 31/01/2017 stating that my Telkom case has been closed. When I called in, the consultant had told me that the fees have been wavered and the contract had been cancelled. And I told her I wanted the contract to be cancelled right from the beginning. 2 weeks ago Telkom had debited my account for an amount of R984.00 after i was told the fees were wavered. 2 days ago i still receive another invoice stating that i owe Telkom R984.00 with an additional amount of R89.00 (Recurring monthly Fee</p> <p> </p> <p>From July last year When I received the package) I have been calling Telkom to cancel this wifi which was sold to me by a call centre agent (CCI). The agent had misled me and when I called in to CCI, the retentions agent had listened to our call and found out that the agent that sold me the wifi had not disclosed the proper information to me regarding the contract & told me she was going to get Telkom to cancel the contract.</p> <p> </p> <p>It has not been cancelled and not once have I received any feedback from anyone. I am trying to get this totally cancelled what is so hard???? If you people can't or can do it I expect a response at least. I have even sent back the router and requested that the phone lines be stopped.</p> <p> </p> <p>I really want to take 2 more contracts through Telkom and I am always referring people to Telkom but after this pathetic experience I will never use their pathetic service again</p> <p> </p> <p>I do not understand how you people run a business. there are so many people at Telkom that i've spoken to. They sound so promising over the phone yet no one can actually help me.</p> <p> </p> <p>NO ONE SHOULD EVER USE TELKOM. THEY MAY BE CHEAPER THAN ALOT OF OTHER NETWORKS BUT THEY ARE A VERY *********** COMPANY. I WILL PUT THIS UP ALL OVER SOCIAL MEDIA AND IN THE NEWSPAPERS!!!!!!</p> <p> </p> <p> </p>