RVdr
Robyn Van der rheede

1 reviews | Active since Aug 2016

27 Feb 2017, 14:30

Pathetic!!

<p>I dont even know where to start.. Could someone please assist in the cancellation of my contract? It cant end any sooner!!!!!! Ive had countless issues with Telkom. Called the other day and the lady i spoke to advised that all I need to do is go instore a month in advance for the cobtract to end. Last night I visit the Telkom store in Canal walk and I get told that i have to fill in a form blah blah blah, email and submit documents as they no longer do instore cancellations. Like how more pathetic can you guys get? What happened to simplifying things? making things are easy and accessible as possible for your clients? Why do I have to run around for a printer and scanner etc to send you guys emails for a damn cancellation? I surely cant wait for this contract to end and then I have one more ending soon. You guys have definitely lost a client. </p>

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Replies (1)
Telkom
Telkom's reply28 Feb 2017, 13:51
Official

Good day,

We acknowledge your query & apologize for the inconvenience caused.

Your case ***4 is escalated to Retentions for further assistance.

We will make sure your query is attended to.

Kind regards

William

Telkom Social Media Team