SP
Sayrene P

1 reviews | Active since Feb 2017

19 Feb 2017, 11:03

PATHETIC!!

<p>I logged a call with Telkom two weeks ago, then I receive a call confirming that a Technician will be visiting my home to honour the call, followed by two sms confirming same. I arranged with my son to take off from work for when Telkom comes. They did not pitch at all. When I called to ask why, I was told that the call was closed because they had no stock!! I was outraged! Nevertheless booked another call. Confirmation sent via sms on Wednesday 14th that a Technician will be visiting my place on Friday. Thursday I receive an sms that a Technician will come on Friday and I must reply with "Yes" IF THIS IS OKAY!! For crying out loud! The appointment was supposed to be confirmed! Well I did not see this last sms because I was down with a terrible headach and did not check for sms's. Still taking for granted that the appointment is confirmed, I was greatful for being home and getting my phone sorted. Friday late morning I manage to check my sms, sees this shocking request for confirmation after it was confirmed both telephonically and a previous sms, and hurriedly replies "Yes". Well guess what. Telkom never pitched, so now I don't know how will their Technician come and solve the problem with no one home and I can't wait for so long to have my line fixed. I am cancelling my service with Telkom! </p>

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Replies (2)
Telkom
Telkom's reply19 Feb 2017, 14:21
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

SP
Sayrene P's update22 Feb 2017, 14:49
Reviewer Update

Great!! Telkom's Auto Reply works, in fact its reliable, making Telkom seem to have responded when in fact no one bothered!! Almost immediately after the Hello Peter report, my internet was nothing but a pleasure but this lasted only for a day. 3 Days have passed and not a sign of concern from Telkom to attend to my call. Your service stinks!!!