1 reviews | Active since Apr 2011
PATHETIC
<p>My ADSL line went down 4 WEEKS AGO!!!! I called and they tell me my line was "Migrated" and i must call sales. I call sales and they tell me my line is active and they don't know what customer support is talking about and i must call them back and log a fault on my line. I call Support again and they log a fault. No feedback or technician comes to fix my line in over 2 weeks now. I follow up today with reference TELKOM gave me ********** 7 and i am told they cannot find anything with that reference and my line has been migrated???????? Seriously telkom. I am still being debited, My internet is not working. I DEMAND a refund since my line was down beginning December!!. PLEASE FIX MY LINE URGENTLY!!!! THIS IS PATHETIC!!! ********** 017</p>
Hi CJONKER101,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Hi CJONKER101,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.
We really do apologize for any inconvenience caused to you.
Your reference number is: AI***
Regards
Launa
Telkom Social Media Team
Best regards,
Still no internet?
last week Thursday I was told a technician is working on it as we speak and it will be resolved by the end of the day? Called again on Monday and I'm told he is working on it. Called again today and I am put on hold for 30 minutes before I had to end the call.
Please telkom what is wrong with your company??? There are no words to describe how completely unfair and ridiculous your service level is. It must truly be the worst in the world!!! I just want my internet working please!!!!!!!!
Still no internet?
last week Thursday I was told a technician is working on it as we speak and it will be resolved by the end of the day? Called again on Monday and I'm told he is working on it. Called again today and I am put on hold for 30 minutes before I had to end the call.
Please telkom what is wrong with your company??? There are no words to describe how completely unfair and ridiculous your service level is. It must truly be the worst in the world!!! I just want my internet working please!!!!!!!!
Internet still not resolved after i was promised by a call center agent it would be sorted last week Friday already. 1 week later and not a word from anyone. I'm speechless and will be taking this up with my lawyer as you guys are very quick to debit me but are not providing the service at all. I will be pressing charges of theft. Thanks very much.
Internet still not resolved after i was promised by a call center agent it would be sorted last week Friday already. 1 week later and not a word from anyone. I'm speechless and will be taking this up with my lawyer as you guys are very quick to debit me but are not providing the service at all. I will be pressing charges of theft. Thanks very much.