Pathetic

<p>Hi Telkom. Is it normal to wait 14 days from the moment you report a dead line/line to be changed to dsl and nothing being done? Do I need to pay my account for a dead line? Numerous on numerous calls, visiting the store etc and no change. So frustrated. Even emails to managers does not work! The shop and the complaint center tried to phone the technician but he does not answer his phone. Had a technitian here who lost his tool, returned later and could not fix it but said its fixed. Im passed words. Can someone please help or advise. My child is writing her matric final exams and desperately needs to have internet to get information on her subjects! </p>