pathetic

<p>I've subscribed to WIFI at Telkom for a student commune in March 2016. During that same month the owner notify us that he sold the place and we need to move out. We went immediately in to Telkom Vanderbijlpark and cancelled the contract. The person assisting confirm that if you cancel within 3 months with a valid reason there will be no problems, at that stage I also returned the router. I followed the cancellation up via mail and got a reference number with confirmation that everything is cancelled. End of April they debited again my account, I phoned them, and got a new reference. Person again confirmed that everything is cancelled and that they will refund me. At the end of May, after again deducting money I went to the Rosebank branch, I was told I need to phone from one of their phones as they can't assist me over the counter. They gave me a new reference that everything is sorted. Two weeks later I went back just to double check, again I had to phone. the lady on the call assure me that everything is cancelled, she work on the original call number and told me that it normally takes 30 days to reflect on the account. She made a note for them to refund my money after system is updated. I got a sms referring the number stating that the case was resolved. End of June they again deducted money. I send a follow-up mail, new reference number assigned. Follow-up on mail, rude response that this account was never cancelled. Told them but I have reference a mail that it was. I was told that they couldn't get hold of me, hence reason for closure of call, not as with my records resolved. Back and forward mails, then someone told me that I must send my id number and phone number again, after I someone told me in a previous mail that they can't get hold of me. I requested the phone number that they were trying to contact me, just to be told that they've lost it with all the trails and reference numbers and proof, I must send again. I sent the requested info again and a week later when I followed up I was informed that they still busy and will come back to me as soon as possible. Another week later, still no answer. I just get every week threatening letters that they will sue me for not paying as I am in bridge of my contract. They already put this on my credit record as bad payment, AND NO ONE IS PREPARED TO SORT OUT THEIR MESS. This is unacceptable!!!!!!!!!!!!!!!! Who can help me?</p> <p> </p>