Pathetic

<p>Absolutely pathetic. </p> <p> </p> <p>I cannot understand how telkom mobile is still in business. </p> <p> </p> <p>My issue has been on going for over a year. </p> <p> </p> <p>When we opened our contract we were placed on a completely different package than what we had asked for. 2 weeks to fix the issue.</p> <p> </p> <p>There after monthly debits come off when and how they please, telkom debit to early and then we are left to settle manually via EFT, after 4-5 we finally moved the debit date to the 5th.</p> <p> </p> <p>Now over a year later still the same issue. I called in last month to have our banking details changed, I was told it was captured, and I asked my balance which I was told was R1000 I paid it via EFT. </p> <p> </p> <p>This month, I assumed the payment had run from my husbands account. On the 10th we got a sms to say the line would be disconnected. I called spoke to a call centre lady who told me the debit order didn't run because my account was in collections for a missed debit order, I must call the accounts department, I call the accounts department only to be told my file is not in collections. </p> <p> </p> <p>I call back and a gentlemen assists, telling me there is a issue with the amount outstanding and he will escalate it, I will receive a case number via sms and someone will call me with in 24 hrs"35 min call" this was last Thursday by Sa****ay no one had called and no case number .</p> <p> </p> <p>Sa****ay I call in explain my entire issue again and the lady says she will call my husband to confirm account details and call me back. </p> <p> </p> <p>Sunday morning still no returned call so I call in once again. This time nearly a 45 min call. To explain the same issue again. </p> <p> </p> <p>Nokthula just couldn't fathom my argument, she now tells me my account is outstanding R3400 because I didn't pay , I explained it was a debit order she proceeds to tell me mu account was debited on the 29th of Feb and etc etc not the date it's supposed to be. She then slso tells me my new banking details will only be effective from next month. "No one told me this when I changed details" </p> <p> </p> <p>After losing my temper because all you get told is sorry we can't help you we cannot assist in non suspension of your line and I cannot do anything untill you pay R3400. </p> <p> </p> <p>But she will escalate it and someone will call me today. </p> <p> </p> <p>Now 10pm at night Monday 16th not one telkom employe has call and I just received a sms to say my line has been suspended. </p> <p> </p> <p>I am beyond furious, I want a senior manager to call me by 9 am tomorrow morning. I sit in this position because you do not debit a customer account when stated you also do not notify a customer that there may be an issue with a debit order. </p> <p> </p> <p>I refuse to pay R3400 to unlock my line. </p> <p> </p> <p>As always in this country service is appalling and your staff are useless at assisting a customer, or at the very least returning a phone call. </p> <p> </p> <p>Sort it out and quickly.</p>