Pathetic

I was working on the internet last thursday night when the line aswell as my home adsl went dead. I could only reach them on the saterday when i received an sms saying it will be resolved in 4 days . I have been trying to reach them at 10210 with no luck. Im not getting any feedback as to when i will have a phone or internet again . Every time i phone from my cell i stay on the line for 20 min since its costing ME money . All i can say is this is PATHETIC i wont suggest any potential costimer to use telkom as a service provider