Pathetic

Its been over two weeks now and I'm still waiting on my adsl line. Been using your so called chat service and called the contact centre. Out of 13 attempts on both I was answered once. And still no adsl line. I've been at Telkom Cape Gate exactly 8 times with no avail. Seriously if you see the same person in your store so many times then I would assume the process would be to find out WHY this person is here so many times. I suppose that would be asking too much or expecting a miracle.Telkom technician was at my residence (I was away as I was told they will call beforehand which of course did not happen). When I came home I saw that my old router from my previous Telkom contract was still installed while the newer model router laid in a box on the counter. I had to set it up myself. I was really hoping that this line could have been setup while I was on leave but as luck would have it my leave has come and gone and still no line. Excuses ranged from router config, username and password, license key, account activation to the latest being exchange issues. I'm the IT incident manager for Santam and Sanlam who are both clients of Telkom and I've seen the same sad/pathetic service.