Pathetic!!!

So after complaining to Telkom several times last week about ordering an ADSL line and receiving an ordinary phone line (with no ADSL activated at the exchange), I eventually resorted to lodging a complaint on hellopeter... I soon received a stupid generic response from Telkom saying that they will look into the matter (which I am expecting shortly after posting this). I had heard nothing since... When I called on Monday to find out what is happening I was advised that the technicians were supposed to have come this past Saturday to rectify their mistake, but just didn't bother showing up. One would think that their schedule would just get moved out, but no, if they don't get to your problem it simply falls at the end of the queue. Their chat line is also useless as the staff just pass the buck and can never give you any definite answers. Really Telkom???!!! That's just pathetic!!! Get your **** together for once!!!