Pathetic

I have taken out a new contract with Telkom. I was pre approved on the 25th June and the money was debited off on the 1st July. Thus far I have not received anything yer. I jave phoned all of my monthly airtime out. I have send various emails to which feels like a million email adresses that they keep giving me. Everytime someone calls me they refer me to another department. I have tried the telkom chat facility and they said someone will phone me back in 7 days. SERIOUSLY??? So i went to my nearest Telkom store and guess what.... They cannot assist me. They helped me log a call and someone phoned me back yet again saying i am in the wrong department. Yet again spoke to someone else who advised me that no contract has been loaded. So what did i pay for??? No response back yet. STAY AWAY FROM TELKOM!!!!!