PATHETIC !!!!!!!!!!!!!!!!!

Irene Store, unfriendly staff members sitting and clearly not interested in client never mind customer service and then when I asked about how to cancel my expired contract I was rudely told go online for cancellations;

Mall@REDS, you want lack of services, that where you will find it, I have to stand in line for 45 min. (desperate to cancel my expired contract I sat there with the rude and unfriendly employee) before someone attended to me, after eventually being assisted I was told that she will cancel the contract and left the store thinking that what a Telkom staff member says they will do they would and also because she was on my profile so what could go wrong.

Centurion Store, staff was very unhelpful, very unprofessional and rather more interested in having a conversation between themselves then assisting clients (this was without them knowing what I wanted, I could have been a potential client but was ignored) then after getting their attention they would argue of who should actually be getting me a form.

Now let’s move on to online: THERE ARE NO ACCOUNTS FOR ME TO CANCEL!!?!?!???????????????????

So let’s call the call centre – Welcome Veronica, so although Veronica seemed eager to assist and listen to all my frustrations and promised that should I complete a cancellation document and send it to her she will have the contract cancelled, and surprise, surprise nothing was done, first request – beginning March – no response; follow up mid-March still no response; followed up again in May and still no response…. How hard can it be to assist someone with something as simple as cancelling an expired contract which I am still paying.

So we call the centre again – Welcome Mr Mthombi, although very apologetic to my frustrations caused by the poor service or lack thereof still you have done nothing and now this invoice is sent stating that Telkom will be deducting R637.40 by the end of June

And still this matter has not been resolved - my biggest regret besides taking the contract is not escalating this matter sooner