PATHETIC

my entire family have been on line for 20 years everyday as its part of my company's and part of my kids educational system . last week the internet bombed out and ive been told over and over and over again that ''its not their fault \ its my computer or my other service providers like AXCESS or MWEB bla bla bla , some of us are actually in IT and NETWORKING and SERVICE PROVIDING so nothing new but TELKOM is pathetic at DIAGNOSIS and SOLUTIONS ."