Pathetic!!!

My line was recently transferred to my new address by a contractor, working for Telkom - since when and why. On Monday the newly installed line was dead - not only no telephone but also no ASDL. A Telkom technician arrived today and found my line to have being disconnected in a Telkom box lower down in the street - apparently very common practice for installation contractors to use any working line for their installations irrespective, or not, as to whether the particular line has already being allocated to another customer. The line was reconnected and worked well, but only for approximately two hours. It is dead AGAIN - was it ****** again by a contractor, appointed by Telkom. To use a cellphone to report faults proves to be extremely expensive as \due to high call volumes\" this takes for ever to get hold of a representative to express disappointment at the level of service TelKom expects their customers to be satisfied with. I was told on Monday to go into any Telkom shop to collect, free of charge, something (dangle? ) to use in the meantime - only to find, after going in to the closest Telkom shop, that they do not have stock neither does any other Shop Close By. "