Pathetic

My account was behind, they suspended the service which is understandable. Telkom then took money on my account on the 24th August up until now the service has not been reinstated. I called on Monday 3rd September and was told by the agent that it will be connected in 5 hours to 48 working hrs; which has not happened. Everyday I get told that the money does not reflect on their account. Come month end I will be billed for the full month's use which I do not have. I've tried everything to get the issue fixed only to be told money's not in their account.