pathetic

i took out a contract in Feb and decided to cancel it . I sent through my cancellation within the 7 days cooling period , however the funds is still being deducted from my account each month its June already , I was advised every time I call it is being cancelled and should take the device back to the store in order for it to be finalized i then took the device back to Telkom Parow centre as they advised I should take it back to the store I took the contract out at . I spoke to a female which was said is the manager , she was extremely stroppy telling me Telkom doesn't cancel contracts and she cannot take the phone back , They don't take phones back . yet that is what the call centre advised i should do . i am tired of this back and fourth and the funds is being deducted each month for a device im not using . I need this to be sorted out or i will be taking this further . its like dealing with two different companies the call centre tells you one thing then the arrogant managers tell you another .

telkom delivers not even pathetic service there is no service at all just money hungry CEO's that is biting off more than they can chew .

It was also said they would contact me to date im still waiting .

I need some sort of mail or sms so that i Can have proof of what the call centre told me so that the mangers in the store can take the phone back and this contract cancelled and my money be refunded !