Pathetic!!!!!!

This is the second time I am writing about the same issue! I have an ADSL line and have moved from Pretoria to Johannesburg. I have requested that they move my line. This was last year!!! I phoned the call center 100's of times and even went to a TDS and stood in a line for ages and asked them to sort it out. They said it will be sorted in 7 days! HAHA!!! It is now a month!!! I am NOT paying my bill until this is sorted and they have moved my line as requested millions of times! I received a sms stating that they can only provide wireless service, but that is also a joke, because I have a line in my house!!!!! My ex-wife requested a ADSL line and they installed it in a matter of 3 days!! Why do I, as an existing client have to accept such bad service, but new clients get helped!! Your call center is pathetic, your technicians are pathetic, your management are pathetic and there is NO service to talk about!!!!