MVDS
Mariam Van Der Schyff
1 reviews | Active since Apr 2017
05 Jan 2018, 09:32
Pathetic
Telkom service is always a sucker! however this time they have outdone themselves!!!! So I logged a fault on the 14/11/2017. As I had no ADSL connection, I figured they must have ****** the cables yet again..I then decide to cancel my services as I cannot wit their pathetic service, and their *********** staff! I send off all the cancellation documents on the 15/11/2017. And still my services are not cancelled to date. Also nobody has contacted me regarding my service, then I call today to ask what is happening, as I need to credited for the time I did not have internet. She tells me, oh no the notes say that a tech was on site on the 22/12/2017 and the fault has been resolved. I mean really now? so I go their website to "chat" to somebody ... please see attached our "conversation"
Telkom must fall
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Replies (2)
Telkom's replyOfficial
24 Jan 2018, 07:30Good Day
Thank you for making contact with us,
We have logged your request for assistance to our cancellation department Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply24 Jan 2018, 07:30
Official
Good Day
Thank you for making contact with us,
We have logged your request for assistance to our cancellation department Your social media reference number: AI***
Please accept our apologies for the inconvenience caused,
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's replyOfficial
03 May 2018, 13:30Hi Mariam,
Credit has been arranged, dispute ***0 has been logged for the refund on the credit balance. Credit Management will be in touch within 7-14 working days.
Thank you
Regards
Rafeeqah
Telkom Social Media Team.
Best regards,
Telkom's reply03 May 2018, 13:30
Official
Hi Mariam,
Credit has been arranged, dispute ***0 has been logged for the refund on the credit balance. Credit Management will be in touch within 7-14 working days.
Thank you
Regards
Rafeeqah
Telkom Social Media Team.
Best regards,