Pathetic

I have had no internet for about 6 weeks. I have escalated and phoned and waited and nothing. Not a call or anything to say they are busy attending to my problem. All I get is 'We dont know', the problem is with the underground department. My escalation # ********** is useless. I am done. I want my line cancelled so I can move on and that will take 21 days for them to look at my request. But lets not forget I have to keep paying them for nothing while at the same time trying to cover the date I use at home not to mention the hours and money spent on the phone calling them to see what is going on. I will return everything, I just want this problem out of my life. Can someone help me please!!!