SL
Sadiqah L
1 reviews | Active since Oct 2011
27 Dec 2017, 13:20
PATHETIC
Hi, So our landline goes dead on the 08/12/17. We log the fault on the 10/12/17, Fault nr: 73CWK101217. A technician comes out the 11th & says he need to work at a pole in our neighbors house, we tell him our cables is underground, but no he insist it's at the pole & he must come back the Saturday because our neighbors is not home. He comes back the Saturday & informs us yes the cables is underground, so he needs to go back to the office & re-log the fault for another technician. After we told the cables is underground. It's been almost 4 weeks now, without any service. A service we need to pay for, a service that is needed as my mother in law is old & it's the only means of communication with her & no one seems to be able to tell us when it can be fixed. I have to call every time for an update!!! THIS IS REALLY PATHETIC!!!WAS THINKING OF BRINGING MY INTERNET OVER TO YOU GUYS, BUT HELLLLL NOOO!!! Let's see if anyone is going to respond to this now.......
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Telkom's replyOfficial
08 Jan 2018, 14:28HI sadiqah
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply08 Jan 2018, 14:28
Official
HI sadiqah
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
SL
Sadiqah L's updateReviewer Update
08 Jan 2018, 14:45WOW, A whole 12 days after I posted a complaint on HelloPeter someone responds......Don't know why I am surprised, tho......Or i must at least be happy that someone rep****.....Not sure if you will be able to sort this mess out, as it's exactly a month today that my service is not working....and my fault has been escalated to "higher level" apparently...but here we are still....line still not working......Let''s see....maybe miracles still exist ......
SL
Sadiqah L's update08 Jan 2018, 14:45
Reviewer Update
WOW, A whole 12 days after I posted a complaint on HelloPeter someone responds......Don't know why I am surprised, tho......Or i must at least be happy that someone rep****.....Not sure if you will be able to sort this mess out, as it's exactly a month today that my service is not working....and my fault has been escalated to "higher level" apparently...but here we are still....line still not working......Let''s see....maybe miracles still exist ......