1 reviews | Active since Mar 2017

19 Dec 2017, 11:26

Pathetic!!!

Pathetic pathetic pathetic!!!!!!!!!!!!!! I had 3 lines on my name and cancelled 2 off them on the 26 September 2017. It was told it is a thirty day notice so a loyal customer i paid my full account end of September and end of October. November i received my invoice with still all 3 lines on. I had to waste my time on the 16th November to phone you and you asked me to mail trough the cancellations again and that you will fix it and amend my invoice and so i send it again. December i received my invoice and it is still on with Novembers account aswell. I phoned yesterday and you askef me to send the cancellations AGAIN!!!!! And so i did. You told me you will fix it ASAP because this is Telkom's mistake.... And now my one line is suspended because you are to lazy to do your work and correct your mistake. Do i have to pay for my line now full price that is suspended because of *********** people at Telkom????? I will cancel this line aswell and be no more Telkom loyal customer.... THIS IS PATHETIC!!!!!!!!!!!!!!!!!

0
Replies (3)
Telkom
Telkom's reply04 Jan 2018, 07:36
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply04 Jan 2018, 07:36
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,

Telkom
Telkom's reply04 Jan 2018, 07:37
Official

Good Day

Thank you for making contact with us,

We have logged your request for assistance, Your social media reference number: AI***

Please accept our apologies for the inconvenience caused,

Regards

Telkom Social Media Team

Bronwyn

Best regards,