Pathetic
On 17 November we logged a call as we had no telephone or ADSL services. I followed up twice a week to be told on 2017-12-04 that there is a technician assigned and a committed date to resolve the problem on 2017-12-12.
I phoned again today 2017-12-13 to find out what's is going on as the service has still not been restored just to be told that no technician has yet been assigned and they cant tell me when it will be done. How is this acceptable?
Pathetic. But I am still paying for a non-existant service. Are you going to refund my VPN, Netflix and World of Warcraft subscriptions as I have not been able to use it for 27 days? Are you going to refund me the additional Vodacom and MTN data I had to buy because you cannot seem to fix the problem?
I want this problem resolved before the end of this week.
Helpful (0)
Replies (8)0
Replies (8)
Telkom's replyOfficial
29 Dec 2017, 08:06Good day natasha-botha
Thank you for making contact with us. Please also send us a private reply with your affected telephone number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply29 Dec 2017, 08:06
Official
Good day natasha-botha
Thank you for making contact with us. Please also send us a private reply with your affected telephone number for our team to assist.
***
We apologise for any inconvenience caused.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
02 Jan 2018, 09:27Hi Natasha,
Please advise if we must still assist. We are still waiting on your info so that we can help, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply02 Jan 2018, 09:27
Official
Hi Natasha,
Please advise if we must still assist. We are still waiting on your info so that we can help, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's replyOfficial
02 Jan 2018, 09:27Hi Natasha,
Please advise if we must still assist. We are still waiting on your info so that we can help, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply02 Jan 2018, 09:27
Official
Hi Natasha,
Please advise if we must still assist. We are still waiting on your info so that we can help, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
's updateReviewer Update
02 Jan 2018, 09:46Good morning. I only had access to the internet again today since our home ADSL is still out of order. I was not able to respond before. My cellphone data ran out. The number is ********** at 28 Wilkinson Street Vanderbijlpark.
's update02 Jan 2018, 09:46
Reviewer Update
Good morning. I only had access to the internet again today since our home ADSL is still out of order. I was not able to respond before. My cellphone data ran out. The number is ********** at 28 Wilkinson Street Vanderbijlpark.
's updateReviewer Update
02 Jan 2018, 09:47Good morning. I only had access to the internet again today since our home ADSL is still out of order. I was not able to respond before. My cellphone data ran out. The number is *** at 28 Wilkinson Street Vanderbijlpark.
's update02 Jan 2018, 09:47
Reviewer Update
Good morning. I only had access to the internet again today since our home ADSL is still out of order. I was not able to respond before. My cellphone data ran out. The number is *** at 28 Wilkinson Street Vanderbijlpark.
Telkom's replyOfficial
03 Jan 2018, 08:24Hi Natasha,
Thank you for getting back to me. *** is still open for the number above. I am following up on the escalation (ESCALATION ID : ***) to get an ETR asap, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
Telkom's reply03 Jan 2018, 08:24
Official
Hi Natasha,
Thank you for getting back to me. *** is still open for the number above. I am following up on the escalation (ESCALATION ID : ***) to get an ETR asap, thanx.
Kind regards,
Ilhaam
Telkom Social Media
Best regards,
's updateReviewer Update
04 Jan 2018, 14:06I phoned on Monday to request progress feedback and I was told the committed date was 5 January. When I phoned today to follow up I was told that they are waiting for a technician to assign to the work. Guess that this will be the second commitment date that you will not be honouring. I cannot see how the fault will be fixed by tomorrow if there is not a technician to do the work. This is ridiculous.
's update04 Jan 2018, 14:06
Reviewer Update
I phoned on Monday to request progress feedback and I was told the committed date was 5 January. When I phoned today to follow up I was told that they are waiting for a technician to assign to the work. Guess that this will be the second commitment date that you will not be honouring. I cannot see how the fault will be fixed by tomorrow if there is not a technician to do the work. This is ridiculous.
's updateReviewer Update
10 Jan 2018, 14:48Helllooooooo. Any feedback. I am getti g no answers from Telkom. Why am I not surprised.
's update10 Jan 2018, 14:48
Reviewer Update
Helllooooooo. Any feedback. I am getti g no answers from Telkom. Why am I not surprised.