Pathetic!!!!

My landline/ADSL was down for nearly 4 weeks!!!!!! Apparently, due to theft of cables. Numerous calls to the call centre resulted in the same - "There is no turnaround time but technicians are working on it and will let you know when your line is fixed" Why is there no turnaround time? Telkom offer a service and in most service related industries I have yet to hear that there is no turnaround time. In other words they can just take their jolly own time in getting to fix the problem. This excuse now of ****** cables is becoming a cop out. There is a problem with ******* *****ing cables, I agree, and this seems to be a ongoing problem. You would think, however, that Telkom would have back up plans in anticipation of theft, to get customers' lines fixed asap.

But hey, not only do I still have to pay for the service I was deprived of - I also now sit with a huge cellphone account for calls which I normally use my landline for. Cellphone providers lick their lips when telkom lines are down because this means more money for them. Telkom don't give two hoots because one would still need to pay rental for something customers' could not use.

Shameful, shameful, shamful Telkom.