PATHETIC

i bought 2GIG of data and loaded it on my modem. when i tried to use my modem i couldn't connect. Phoned Telkom and they said my line has been blocked/discontinued. I asked them how to activate it and was advised to go to any Telkom mobile shop which i did. On getting there was advised that i will be given a new sim card. It did not sound right i hesitantly agreed but asked if my 2GIG of data that I bought was going to be transferred to the new sim card or be refunded to which the consultant said I would need to contact the call centre. I did log the call on the 3rd of Sept and was given case number and was told it would take me 24-72hrs for the relevant dept to contact me. I patiently waited until 72hrs passed excluding weekends. When i phoned call center and gave them my case number a girl by the name of Ellis told me 72hrs hasn't passed which i explained to her that it has. To my surprise she told me that they don't count as 24hrs per day but count it as 8hrs per day because that is the time they work, so in other words my 72hrs will lapse after 9 working days. Now as a client do i really have to wait for 9days for a small issue to be resolved, no wonder its called HELLKOM...