DS
Dayaram S

1 reviews | Active since Mar 2009

15 Feb 2016, 10:53

Pathethic service from TELKOM

Hi <br> <br> REFER 807CRK12021<br> <br> We had a problem with out TELKOM line a few weeks ago. The distortion on the line was very bad. We called Telkom and had discussions with them , but to NO avail... Eventually a technician came out on friday to fix the line distortion, In doing so, the ADSL stopped working. We repeatedly tried calling TELKOM to fix the ADSL line from friday 12/02/16 , saturday & then sunday. each day someone was supposed to come out - but as usual , NO ONE did !<br> <br> Tshepo was supposed to come out on saturday - which he did not not. After many calls, he confirmed with the call centre supervisor that he will come out at midday sunday .... Sadly , i waited to no avail . I called TELKOM again and spoke to the supervisor- to date the ADSL line is still not working !!!... my entire family needs the ADSL line for university, school & work related issues ...but TELKOM DOESNT CARE !!! ... also, I had to drive in to work on saturday , as the ADSL was NOT working..<br> <br> This poses serious health & saftely risks to myself & the family - of course TELKOM DOESNT CARE !<br> <br> Awaiting a response ....<br> <br> <br> <br>

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Replies (1)
Telkom
Telkom's reply15 Feb 2016, 14:00
Official
Hello KRISHNA,

As per our email correspondence , the fault 807CRK120216 is currently in hand with a technician.

Regards
Noleen
Telkom Social Media Team