Pathethic Service for Bussiness Clients

I received an sms on my phone on Monday (19/10/15) informing me that my company mobile account was overdue, payment was made on the 21/10/15 and proof was emailed and faxed to the details given on the sms, it is now the 23rd of October 2015 and my lines are still locked, when i call Telkoms *********** call center, i am informed that they don't accept proof of payments anymore (SINCE WHEN) even though i have been a business client of Telkom Mobile for the past 3 years and i have to wait for the payment to reflect on their system which takes god only knows how long cause the call center staff is oblivious, i am on hold for the past 90min waiting to speak to someone senior, i never have this problem with Cell C and Vodacom whom i also have lines with, Telkom's call center staff is absolutely useless and *********** to say the least, there no escalations department, only an online complaints procedure which goes nowhere, i am still waiting a response to a complaint 4 months ago, when these contracts expire i am moving to a more professional Service Provider as Telkom is certainly going nowhere slowly like all other parastatals,