Pathethic service

Hi<br> <br> I have requested that my landline be cancelled as I have moved houses and no longer require the line.<br> This request has been done on 27.10.15, 18.11.15 and 14.12.15.<br> To date I have not received a call from Telkom to arrange this as per their Service cancellation automated email.<br> I am very frustrated as now I have received a bill for a line I have not used in 2 months.<br> The call centre is hopeless, as you have to literally hold on for about 45 minutes until the call is answered. They than give you the same email address to send the cancellation request as they are unable to assist.<br> <br> It is so disappointing to receive such poor service from such a large COMMUNICATION company....