pathethic service

I recently cancelled my contract instore at Telkom GATEWAY and was told that it would take 5 days to cancel as it was after the 24month period, a week later i called the call centre and was told it will take 10-20 days to cancel, i then called 3 more tmes and till now a month and 2 weeks later they still cant tell me why its not cancelled. I am on old with the call centre now for an hour and still no idea whats going on. I have not received a call from the manager nor any one else. instead i get an sms confirming the second debit order on the 15th. I will cancel all montracts with Telkom mobile and never have any dealings with them. This is an eyeopener think twice before you commit to Telkom mobile.