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KJ
Keshnee J

1 reviews | Active since Apr 2013

07 Jun 2018, 09:34

Pathethic Service

My patience has completely run out with the service provided by Telkom. I ordered the uncapped ADSL package in April 2018, to date this has not been installed but I am being billed for a service I don't have. I have contacted Telkom via the call centre on numerous occasions, each time relating the same story to a different person....most frustrating. I was initially told that the matter will be escalated (still awaiting feedback from escalation), then I was told that something had to be removed on the order for a technician to be dispatched (still awaiting call from the technician). On 02/06/2018 I was told that a technician will definitely call me by Monday or Tuesday this week, today is Thursday and still nothing. I am tired of being pushed from pillar to post, if I call the sales team, they ask me to contact the technical team, the technical team says I must follow up with the sales team. Ironically when you provide a reference number, their system is down...so why are you making people wait in call queues when no assistance can be provided??? I just need someone to sort this out. If Telkom cannot provide the service then please cancel my order.

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Replies (2)
Telkom
Telkom's reply18 Jun 2018, 14:06
Official

Hi

We are sorry to hear this. Thank you for contacting us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.

Interaction ***

Regards

Hazel

Telkom Social Media Team

KJ
Keshnee J's update02 Jul 2018, 10:37
Reviewer Update
I eventually went to Telkom, Richards Bay and picked up the package only to find that router cannot be configured, followed the "easy steps" in the manual but this does not work. I contacted Telkom, 10210 every day last week, again empty promises...someone will call me back, I am still waiting. The call centre agent said I should go to the nearest Telkom office which I did. After standing in the queue for an hour, the manager says there's nothing they can do, she didn't even try to help but reminded me that the technician will charge call out fee of R400, not sure if that was suppose to scare me. Can someone please assist or tell me what needs to be done? Calling the call centre is just frustrating, your technical department is just the worst, nobody can assist, please train your staff.