Pathethic Service

On the 11 March, I app**** for a 24 Month contract for fibre. On the 28 March my existing Telkom line, data and ADSL was cancelled by an employee of Telkom. Since the 03 April, I have been battling to get assist as to why the services were cancelled and why no fibre application was loaded. Instead I had Telkom employees accusing me of sending in a letter together with my ID to have the services cancelled. When I requested the so called letter that I apparently sent in, I was told that someone else cancelled the services on my behalf. My landline was eventually reconnected on the 04 May. I would not be transferred to a Supervisor or even a Manager on duty. On the 17 April I received my Telkom bill, and to my surprise it was even more than what I normally paid. My data was switched off, but I am now being billed for DSL, and a notification fee (even though I had not cancelled my contract). I called the call centre (17 MAY) once again and as usual only received 2 reference numbers i.e. ********** 5 and ********** 8. I called again today 23 May and (no real surprise) was told it takes 14 working days to have the query resolved. How is any of this my fault, yet I am the one getting the run around? I never missed a payment in all the time I used the services. I am so frustrated that after this message will go onto the Telkom portal and now cancel my landline services as well. I will have nothing to do with Telkom again. This is the way Telkom customers are threated. My account number for reference is ********** 34.