Pathethic Service

On the 31 October 2017, I emailed a request for the cancellation of my Telkom mobile contract. I was advised by the Call Center that it would take 21 working days for someone to call me back and to confirm if I still want to cancel and if so, then it will be cancelled. On the 25 November 2017, I saw a Black Friday weekend deal and signed up to rather upgrade my contract instead of cancelling. A pre-approved confirmation sms was sent to me. After a week, I used the Talk to us chat service where a lady confirmed that someone will call me to upgrade or alternatively, I could call Telkom Sales directly. The next day, somebody attempted to contact me but I was in a meeting. Another sms was sent to notify that somebody will attwmpt to call me again. Nobody, called me back and I called Telkom Sales today and waited for 15 minutes until Thembisile Vilakazi answered. I explained my situation to her and once she asked me to hold as she needed to speak to the Online Sales team. She advised that this team confirmed that there is no record of my upgrade request. At this stage I had had enough with this pathetic and aweful service that I advised her that I need to cancel my contract. She once again in her robotic tone and script reiterated the process which I am aware of. I asked to speak to her manager and her response was that manager is on leave.and will be in tomorrow. I asked to speak to another manager and she said that nobody is available. Telkom, kindly xheck your records and cancel my contract A.S.A.P and don't worry, I will be spreading the word of your aweful and pathetic service. By the way, your Call Center is probably the worst in the country.