PATHETHIC SERVICE

Good Day<br> <br> I logged a fault on the 14.03.2015 with regards to our faulty line. Telkom stipulates that they will see to the problem within 2 days. Its the 19.03.2015 and still no Technician has been sent out to see to the problem.<br> I called the call centre to track the fault on the 18.03.2015 as well as today 19.03.2015. I get the same story from the agent. The call has been escalated on both days that I called. She asked me the same information after I already called her the previous day.<br> <br> So was this fault actually escalated? surely they should log it onto the system and have records of the calls I made. She had a bad attitude and not very helpful and couldn't even give me proper information. <br> <br> I then sent a email to the escalations centre still no response.! waiting for better days????