yL
yasmeen L

1 reviews | Active since Oct 2013

23 Jun 2015, 15:07

PATHETHIC CUSTOMER SERVICE

Quite frustrated with the pathetic customer service obtained from Telkom.<br> I ordered a 4mbps dsl line from Telkom - the technician attended at my place on the 12 June 2015 to install the line. Despite 4 visits to a Telkom store and 8 phone calls to the call centre - on average speaking to 5 different people per phone call - I still do not have access to my line.<br> <br> none of Telkoms staff are able to assist me or guide me on the process required to rectify this.<br>

0
Replies (1)
Telkom
Telkom's reply23 Jun 2015, 15:44
Official
Hello Ylorgat,

Thank you for making contact with us.

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is SM120036

We apologize for any inconvenience caused.

Regards,
Arnold Madisa
Telkom Social Media Team
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