Pathethic customer feedback via call centre 180 / Lack of service delivery / ignorance toward customer complaint / Erroneous billing / Non compliance on refund

Word customer experience ever , would not recommend anyone to this organisation given the hassles and problems we have personally faced. From erroneous billing issues to escalations via the call centre getting a manager or senior to address a customer complaint will never materialise when dealing with telkom.

Telkom may boast the best sales deals for the year and the best easily accessible and affordable products launched this year but I the midst is THEIR poor below class customer experience.

I have reviewed many experience on this site and they all point to one thing. Telkom is only about making money and that's all there is to it. If you have a problem and stop payment they will suspend you until you need them again. They do not care about after sale service because they know they have made their profits and in.comparison they have little or no competition out there that customers can choose to move to in cases of ******* service like theirs. It's should serve as an embarrassment to say the least.

I regret the day I acquired telkom services and hope that someday they regret why they didn't treat their valued customers the way they should have.

We have had issues with our 35 year old landline , our telkom mobile accounts for almost 16 months , spoken to probably 25 people , spent hours on the line with call centre agents and people that pass themselves on as seniors and yet nobody or nothing has ever been resolved as of today. Empty promises upon promises and lies and frustration of it all is sickening and to imagine senior citizens having yo go through this ******* system of their is not even acceptable in any society. Even.The ethics committee have been copied in and had no decency to take ownership. Where is their ethics or morals if any??????

I'm posting this complaint for people of similar problem to view in the hope of someone in their management team from telkom seeing this and taking ownership to resolve it. Hope is a very strong word. No customer should ever beg for service like this ####