Patheic customer service from Telkom

<p> I went to the to a Telkom store in Wonderpark to request an upgrade, I did all the necessary arrangements they requested and was told they are out of stock. They never answer the phone at that store and they have never called me to even say they are busy with my application. I called 10213 trying to track my order and I was told that no we cannot find anything on the system that says you app**** for an upgrade which means your application has not been loaded on the system its just lying somewhere in the store. I was advised to also apply online but there is no option for an upgrade online.</p> <p> </p> <p>I searched their website to find the form to apply for an upgrade which states that I must forward the form after filling to the 180 email of customer service and I did. I got the response on the same day, I was so ecxited but it said my application has been transfered to the relevent department which is sales (10213) I can track it there.</p> <p> </p> <p>I gave the process a few days and called to track my order, I was told there is nothing like that on the system, I was transfered from one person to the other for an hour between five people and eventually told we do not do laptop upgrades over the phone go to the Telkom store, the same people who have not loaded my order on the system or called me for two long weeks.</p> <p> </p> <p>I am stuck I don't know how I have become a customer of telkom for three long years when they are so unprofessional. </p>