pathectic customer service

I wish I could give minus stars! I went into the key west store and was seen to by Azwi. I received no confirmation from Telkom that my contract was cancelled and that is the reason i went into the store.Any person with some normal logic would understand that, that means that I want to terminate my contract. Without asking for any details besides for an ID. She went and canceled the number totally. So it's no longer active! When I started asking more questions, she started shouting at me that i asked her to cancel the number so she did so. She does the company a total disservice. She should have asked for some details, and understood the probelm at hand, but no she was just keyboard trigger happy. now she tells me there is nothing she can do to reactivate the number. So i lost my number with no consequences for her or Telkom. Is it not a right by the government that a person can keep their number?