pathatic service from TELKOM

i had called Telkom on the 04/11/2023 to upgrade my device. They sent my device to the courier to have it delivered. Telkom did not provide my contact details to the courier. On Monday morning before 9am, spoke to an agent whom advised my package is on route to me and the driver will contact me when they are here. i called again at 01:30pm the same day and spoke to an agent, asked where is the driver and had been advised he is on route and will call me when he is here. i called after 04pm that same say and the next agent i spoke to advised, the driver could not find my address and could not call me as there was no contact details on the system ! This was an absolute shock as i called the whole day and no one advised that there was no contact details as i was told the driver would call me! Pathetic service by the courier team. to make things worst i spoke to the supervisor Asaph Ngodi on ********** on the monday who said, " i will give you a call at 08am as i get into work that time and will ask the driver to come between 08am and 09am as after 09am i needed to had back to work. The monday i stayed at home the whole day waiting for my package which did not arrive. i had asked Asaf for my package to be delivered at work as i would not be at home. He said no he cannot assist me, so much for TCF. i would not recommend Courier it to any one. On Tuesday i went to work, i had called to telkom and asked if my device could be delivered to my work address that day and they said they will send an email to the courier, the courier called and advised his at my home address! on tuesday late afternoon i called telkom and advised them to deliver at my home address on wednesday as i wont go into work. on wednesday the courier called me, this at my work address! this is a serious problem